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    Spa One
    Beauty Distribution – Return & Refund Policy

    At Spa One
    Beauty Distribution, we are committed to providing high-quality professional
    beauty products. Please read our return and refund terms carefully before
    completing your purchase.

    Refunds

    All sales
    are final.

    No cash refunds.

    Approved returns will receive in-store credit only.

    Returns

    • Returns are accepted only with prior authorization.
    • Items must be unused, unopened, and in original packaging.
    • Returns must be requested within 14 days of receipt.
    • A 20% restocking fee applies to all approved returns.
    • Shipping costs are non-refundable. Return shipping is the
      responsibility of the customer unless otherwise authorized.

    Faulty
    or Defective Devices

    We stand
    behind the quality of our equipment.

    If an item
    arrives damaged or becomes faulty under normal use:

    • It must be reported within 60 days of receipt.
    • A clear video demonstrating the defect is required for
      review.
    • Upon verification, we will provide repair, replacement, or store
      credit at our discretion.

    Products
    damaged through misuse, neglect, improper installation, or normal wear and tear
    are not covered.

    Non-Returnable
    Items

    For health,
    hygiene, and safety reasons, the following items cannot be returned
    under any circumstances:

    • Opened cosmetics or skincare
    • Used tools or equipment
    • Disposable items
    • Clearance or final sale products
    • Digital training or course materials

    Order
    Issues / Shipping

    Order
    discrepancies must be reported within 7 days of delivery.

    Please retain packaging for any shipping-related damage claims.

    Agreement

    By
    completing a purchase on SpaOne.ca, you acknowledge and agree to this Return
    & Refund Policy.

    Country/region

    • CAD $ | Canada
    • USD $ | United States
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